From Vertical to Parallel Integration, the Future Trends are Driven by Data
Advantech has reliable hardware solutions and the reputable brand name, winning the trust of the hospitals.However, you must coordinate engineering with implementation in the construction of smart hospitals.This is where Advantech and FYC can complement each other. Now, FYC provides project and engineering management at the front end, while Advantech offers IT maintenance and after-sales service at the back end. Their combined services make the hospital feel reassured,” said Eric Huang, general manager of FYC Integration Engineering Co.
Seek similarities in differences and set standards from convergence
In the process of developing intelligent medical care, FYC is one of Advantech’s most valued partners, because FYC can provide a full range of professional intelligent medical solutions, ranging from planning to design to software integration to construction to warranty maintenance.
The first time FYC and Advantech worked together in the intelligent medical care space was when FYC received a case from Chang Gung Clinic several years ago. Eric Huang said that the special feature of this case was that it was the first professional medical institution built by Chang Gung outside the hospital group. It wanted to integrate smart building equipment management and intelligent medical solutions.
In order to meet Chang Gung Clinic’s requests, FYC compared the products available within the IT industry and found that most vendors could only meet one or two out of the many functions desired by Chang Gung. There wasn’t anyone who was able to provide a completeplat form to satisfy all the functions needed by Chang Gung. The only supplier in the industry that had sucha platform was Advantech. As Advantech had the most complete stable solution and system, FYC chose to use Advantech’s energy management system as the platform to monitor all aspects for the clinic.
Mainly engaging in iWard applications in the field of intelligent medical care, FYC has since collaborated with Advantech to complete the installation of 1,5000 hospital beds in Taiwan, capturing the largest market share a mongst Taiwanese companies. The application of the intelligent ward is mainly based on Advantech’s iWard SRP, which is built upon the foundation of the PIT.The PIT system includes the PIT bedside system, the PIT bedside card and the electronic dashboard micro system at the nursing stations. In addition, customized services are provided to meet the individual needs of each hospital.
In fact, in the process of introducing intelligent medical care systems, there were many obstacles.In addition to the challenge imposed by remodeling relatively old buildings, it was also necessary to obtain the consensus of all units in industry of medical care.
For example, the case of constructing an intelligent ward system for the En Chu Kong Hospital, an older,medium sized building, involved an extensive range of challenges. Fortunately, FYC, which has had sufficient experience in engineering and communication, was able to give good advice to the hospital in the pre-planning stage. It required copious amounts of communication and coordination with many units in the hospital no issues such as on-site environments and/or information engineering.
Eric Huang further explained that the fall detection system focuses on the immediacy. After all, the nurses must take care of a large number of patients and cannot understand everything that is happening all at once.Thus, the detection system must act like several pairs of eyes to inform the medical staff to go to the aid of the patient at the first moments.
It was, however, a difficult issue to determine the location where the system should be installed. After discussing it with the hospital, it was decided that the system should be installed in the bathroom. The main reason was, that the patient having to get out of bed and go to the bathroom might suffer from sudden vertigo or faint due to medicines, various physiological reactions,or post-surgery complications. Therefore, there were many factors to consider, including the location of the device and the technology to be applied. “We can’t predict everything, but we can effectively help medical staff solve 70%-80% of their problems.”
Eric Huang said that the clients of FYC range from clinics and regional hospitals to large medical centers and institutions. Judging from his rich experience in assisting medical institutions to adopt intelligent medical systems for so many years, each and every hospital may vary in the application of systems due to its different specialization in the medical sector.
“In the past, we have encountered relatively big issues. Every medical institution requires a certain degree of customization. Therefore, we have been studying in recent years with Advantech to find out similarities from differences and set standards from convergence. Of course, it takes time to hone the skills,but we believe we are going to make it sooner or later.”
Communication in a down-to-earth way to truly meet the customer’s needs
Why is the combination of two strong companies able to gain the trust of customers? According to Eric Huang,many people mistakenly think that intelligent medical care is a combination of “vendor A’s hardware + vendor B’s software” and then the product manager (PM) visits the hospital to talk about customization. However, Eric Huang admits, this model is very likely to end up in failure, mainly because the medical staff is too busy. If the PM is not professional enough to immediately grasp the opinions of the medical staff or quickly understand their implications, the hospital may not cooperate after a few rounds of meetings.
“Fortunately, colleagues from Advantech and FYC have rich experience in medical information, understand the hospital environment, and can quickly grasp the information expressed by the medical staff. As both sides use a common language, we can usually reach consensus quickly and provide the functions and services the hospital needs. This is the reason why the hospitals like to work with us,” said Eric Huang.
In the past, information systems were function oriented. For example, the outpatient system, the inpatient system, the emergency system, the nursing information system, and the inspection information management system were all vertical. However, the first steps for the AI and BI is to replicate, to collect and to integrate. This is the value of the WISE-PaaS platform.
Secondly, the future smart healthcare application will be transformed into a data-driven concept. “Now we must think it over. Is it really suitable to adopt so many high technologies into medical treatment?” Eric Huang believes that the so-called intelligent medical care does not need overly complicated or cutting edge technologies, but it does need to truly understand and anticipate the needs of the users and satisfy those needs in a practical, user-friendly manner. This is the key that FYC and Advantech can deepen their roots in the field, and capture the largest share in the market as leaders.